Videos
Ajith Singh R, Product Head, CaratLane
Ajith Singh R, Product Head, CaratLane, highlighted the importance of leveraging technology to maintain consistency and quality across various touchpoints, including physical stores, online platforms, try-at-home services, and live channels. He stressed the need for customers to receive a consistent and high-quality experience regardless of the channel they prefer, underscoring the pivotal role of technology in achieving this goal.